Trading and Clearing Technology
Nasdaq Client Connect
A digital service portal that enables exchanges and clearinghouses to optimize operational efficiency and customer experience.
Providing a unified service storefront across multiple touchpoints
Market participants increasingly expect modern, user-friendly interfaces when interacting with exchanges and clearinghouses. In addition, by digitalizing service interactions and empowering clients with access to their data and self-services, market operators can make extensive efficiency improvements.
Nasdaq Client Connect is a comprehensive digital service portal facilitating customer-centric and efficient services. Originally developed for Nasdaq’s Global Market Services, Nasdaq Client Connect is offered as a white label solution that can be configured and branded to serve as an exchange or clearinghouse’s unified customer service storefront across functions and touchpoints. It currently serves hundreds of member firms, ISVs and market data vendors at Nasdaq’s European and U.S markets, offering globally recognized interfaces and a vivid, client-driven product roadmap.
Watch the Video
Nasdaq Client Connect - Transform Client Relationships While Improving Efficiency
Learn how Nasdaq Client Connect enables market operators and clearinghouses to provide user-friendly service interactions across a variety of stakeholders, functions, and roles, while simultaneously improving operational efficiency.
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Learn how Nasdaq Client Connect enables market operators and clearinghouses to provide user-friendly service interactions across a variety of stakeholders, functions, and roles, while simultaneously improving operational efficiency.
Client Connect Benefits
Improve customer satisfaction & efficiency with digital services
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Empower clients with self-services
Give members access to view, verify, and update technical configurations and membership data, and submit and track service requests at their own convenience.
Operational efficiency & service quality
Reduce response times, risk of errors, and the time your service teams spend on low-touch, standard tasks with automation and introduction of self-services.
Secure & user-friendly interfaces
Users access the portal with two-factor authentication via a web-based user interface or via Rest API.
Full traceability
All activities and interactions are stored in encrypted logs, providing full traceability in a centralized audit trail.
Manage onboarding & compliance
Automate onboarding of new members and compliance-related processes with efficient workflows.
Streamline reporting & information distribution
Efficiently and securely share reports, files, invoices, and product updates with your clients and other stakeholders.
Globally recognized
Benefit from a solution that is already used by hundreds of member firms, data vendors, and ISVs at Nasdaq’s European and US markets.
A unified service storefront
Configure and apply your branding to the portal to serve as your service storefront across multiple touchpoints.
Empower clients with self-services
Give members access to view, verify, and update technical configurations and membership data, and submit and track service requests at their own convenience.
Operational efficiency & service quality
Reduce response times, risk of errors, and the time your service teams spend on low-touch, standard tasks with automation and introduction of self-services.
Secure & user-friendly interfaces
Users access the portal with two-factor authentication via a web-based user interface or via Rest API.
Full traceability
All activities and interactions are stored in encrypted logs, providing full traceability in a centralized audit trail.
Manage onboarding & compliance
Automate onboarding of new members and compliance-related processes with efficient workflows.
Streamline reporting & information distribution
Efficiently and securely share reports, files, invoices, and product updates with your clients and other stakeholders.
Globally recognized
Benefit from a solution that is already used by hundreds of member firms, data vendors, and ISVs at Nasdaq’s European and US markets.
A unified service storefront
Configure and apply your branding to the portal to serve as your service storefront across multiple touchpoints.
It has helped us improve our customer support, reduce response times, and provide our market participants with all necessary information and configuration services at their fingertips while greatly improving our operational efficiency.
Case Study
Digitalizing Member Services at Nasdaq's European Markets
When Nasdaq’s European Markets introduced a digital Member Portal for the participants of its exchanges and clearinghouse, they wanted to digitalize service and support interactions to improve transparency, service quality, and operational efficiency. Today, the system operates as the digital service interface across a range of functions, and it’s also been rolled out in Nasdaq’s US markets.
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Case Study
Case Study - Digitalizing Member Services at Nasdaq
Learn about Nasdaq European Markets’ introduction of a digital Member Portal offering members access to information and self-services at their fingertips.
Please check your inbox for the case study
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Case Study
Case Study - Digitalizing Member Services at Nasdaq
Learn about Nasdaq European Markets’ introduction of a digital Member Portal offering members access to information and self-services at their fingertips.
Please check your inbox for the case study
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2022 Outlook: Key Technology Trends Impacting Market Infrastructure Organizations
Nasdaq Head of Market Platforms Magnus Haglind joins Jill Malandrino on TradeTalks to discuss key technology trends that may impact Market Infrastructure Organizations globally.
JAN 19, 2022.
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Nasdaq Head of Market Platforms Magnus Haglind joins Jill Malandrino on TradeTalks to discuss key technology trends that may impact Market Infrastructure Organizations globally.
JAN 19, 2022.
Watch the video
Talk to your members and clients about how you can service them better and what drives operational burdens on their side. Their feedback can help you prioritize the next steps in your journey.
The Journey to Digital Member Services
In this interview, David Lawn shares insights into Nasdaq’s digitalization journey, the vision forward and lessons learned from the roll out of a digital service portal.
Get started with Nasdaq
Contact us to learn how Nasdaq Client Connect can help you improve efficiency and customer satisfaction.
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Resources
More Information
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Case Study
Case Study - Digitalizing Member Services at Nasdaq
Learn about Nasdaq European Markets’ introduction of a digital Member Portal offering members access to information and self-services at their fingertips.
Please check your inbox for the case study.
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Product Information
Nasdaq Client Connect Factsheet
Nasdaq Client Connect is a digital service portal that enables exchanges and clearinghouses to improve operational efficiency and customer satisfaction across multiple touchpoints. Download the factsheet to learn more!
Please check your inbox to view the factsheet.
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Report
FMIs and the Cloud: Building the Business Case
For FMIs, cloud transformation can be challenging to assess using a traditional total-cost-of-ownership (TCO) framework. In a new paper from Celent, commissioned by Nasdaq, a rethought TCO equation is argued for that captures the holistic costs of FMIs “standing still.”
Please check your inbox to read the report.
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Whitepaper
Planning for Cloud: Regulatory Considerations for FMIs
As market infrastructures advance their cloud strategies and relationships with cloud service providers (CSPs), it’s vital they bring regulatory stakeholders in early and often. This report highlights the increasing adoption of cloud tech among FMIs, who are using it to foster innovation, improve efficiency, and enhance resilience in capital markets.
Please check your inbox to read the whitepaper.
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Whitepaper
2024 Outlook: State of Cloud Adoption at FMIs
Based on lived experience in migrating three markets to the Cloud and on insights and observations gathered from delivering mission-critical market infrastructure solutions worldwide, Nasdaq has compiled a new viewpoint paper aimed at providing the 2024 Outlook for Cloud in Market Infrastructure.
Please check your inbox to read the whitepaper.
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Whitepaper
Market Infrastructure Modernization Whitepaper
Learn more about the intricacies of infrastructure modernization, cloud adoption and how to lay the groundwork for long-term success.
Please check your inbox for the whitepaper.
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Thought Leadership
CIO Market Infrastructure Survey 2021
Celent interviewed CIOs and senior technology leaders of global market infrastructure to understand their focus, priorities, and investments around the creation of their future platform. Download the report and discover the survey insights.
Please check your inbox for the report.
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Marketplace Technology
Seamless integration with NFF trading & clearing solutions
For Trading
Trading and Matching Technology
Manage the full range of trading functions - from price formation to order matching - in one solution with robust functionality supporting trading in any asset.
For Clearing
Nasdaq Clearing Technology
Leverage high-velocity, real-time, cross-asset class clearing and settlement with Nasdaq's Clearing Technology.