ibex earns Great Place to Work® certification for the fifth time, recognizing its positive employee experience and growth in Nicaragua.
Quiver AI Summary
ibex, a global leader in business process outsourcing (BPO) and AI-driven customer engagement solutions, has achieved the Great Place to Work® Certification™ in Nicaragua for the fifth time. This recognition, determined by employee feedback, highlights ibex's commitment to creating an exceptional workplace environment. The company has experienced significant growth, expanding its workforce to over 2,200 employees and enhancing its capabilities across various sectors, including technology and utilities. With a focus on employee development, inclusivity, and a positive work culture, ibex aims to improve customer experiences through its dedicated team and advanced training programs. Leadership at ibex emphasizes that a positive employee experience directly correlates with superior customer service, and they continue to invest in their people and innovation to maintain their status as a leading BPO provider.
Potential Positives
- ibex has achieved the Great Place to Work® Certification™ in Nicaragua for the fifth time, highlighting its commitment to an outstanding employee experience.
- The company has expanded its operations to over 2,100 seats and is on track to exceed 2,200 employees, indicating robust business growth and employment opportunities.
- ibex is diversifying its client base, successfully winning new clients in various sectors including technology, utilities, gaming, and waste management, which may enhance its market position.
- The emphasis on employee development and a positive workplace culture positions ibex as an attractive employer, potentially aiding in talent retention and recruitment efforts.
Potential Negatives
- While the certification as a Great Place to Work® may reflect positively on employee satisfaction, the emphasis on workplace culture could raise questions about retention and potential employee turnover rates, suggesting a reactive rather than proactive approach to human resources management.
- The need to highlight strategic vertical diversification and client expansion may imply that the company is facing pressure to adapt to market changes or increased competition within the BPO sector, which could signal underlying vulnerabilities in its business strategy.
- The focus on employee development and workplace environment, while commendable, may also draw attention to the company's challenges in attracting and retaining talent in a competitive market, possibly indicating previous issues with employee satisfaction or engagement.
FAQ
What is the significance of ibex's Great Place to Work® certification?
This certification recognizes ibex's outstanding employee experience, based on feedback from their employees in Nicaragua.
How many employees does ibex Nicaragua currently have?
ibex Nicaragua is poised to surpass 2,200 employees, with significant growth in recent years.
What types of sectors is ibex expanding into?
ibex is expanding into technology, utilities, gaming, and waste management sectors among others.
How does ibex support employee development?
ibex offers modern facilities, training programs, and career advancement opportunities, fostering a positive work environment.
What is ibex's approach to workplace culture?
ibex emphasizes an inclusive and engaging culture, valuing diverse backgrounds to enhance customer service delivery.
Disclaimer: This is an AI-generated summary of a press release distributed by GlobeNewswire. The model used to summarize this release may make mistakes. See the full release here.
Full Release
MANAGUA, Nicaragua, Jan. 29, 2025 (GLOBE NEWSWIRE) --
ibex
(NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, is proud to be Certified™ by
Great Place to Work
®
in Nicaragua for the fifth time overall. This prestigious certification recognizes employers who create an outstanding employee experience and is based entirely on what current employees say about their experience working at ibex.
The past year has been transformative for ibex Nicaragua, with the business experiencing strong growth. ibex Nicaragua has expanded to more than 2,100 seats and is poised to surpass 2,200 employees. This growth is accompanied by strategic vertical diversification, including ongoing client expansion in the technology sector and new client wins in the utilities, gaming, and waste management sectors.
“We are proud to earn the Great Place to Work
®
Certification
™
for the fifth time and continue to grow our amazing team in Nicaragua,” said David Afdahl, Chief Operating Officer at ibex. “ibex’s inclusive and engaging culture is a clear differentiator among BPOs in Nicaragua and around the world. We respect and value diverse backgrounds, experiences, and perspectives, which is critical to unlocking the extraordinary potential across our team to deliver the best customer service. By combining the best talent, training, and technology, we are redefining customer experience.”
ibex’s success in Nicaragua is rooted in its comprehensive approach to employee development and workplace culture. The company offers modern facilities featuring dedicated learning centers and open collaboration spaces. ibex is also recognized in the region for its positive and supportive work environment, as well as for its competitive compensation and opportunities for employees to advance their careers through training and development programs.
“This recognition is a powerful affirmation of our incredible team’s passion and unwavering dedication to excellence,” said Henry Bermudez, Senior Vice President of Operations – Nicaragua at ibex. “At ibex, we believe that a better employee experience leads to a better customer experience and we are laser-focused on creating meaningful career opportunities that empower individuals to excel. This certification is a celebration of their hard work and a promise of even greater achievements ahead.”
With successful operations in Nicaragua, Honduras, and Jamaica, ibex continues to demonstrate its position as a global leader in business process outsourcing in the region. The company remains committed to investing in its people, driving innovation, and creating meaningful opportunities for professional growth.
About Great Place To Work
®
As the global authority on workplace culture, Great Place To Work brings 30 years of groundbreaking research and data to help every place become a great place to work for all. Their proprietary platform and For All
™
Model helps companies evaluate the experience of every employee, with exemplary workplaces becoming Great Place To Work-Certified or receiving recognition on a coveted Best Workplaces
™
List. Learn more at
greatplacetowork.com
and follow Great Place To Work on
LinkedIn
,
Twitter
,
Facebook
and
Instagram
.
About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 31 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of approximately 31,000 employees together with industry-leading technology, including the AI-powered
ibex Wave iX
solutions suite, to manage nearly 175 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at
ibex.co
and connect with us on
LinkedIn
.
Media Contact:
Dan Burris
Daniel.Burris@ibex.co
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/ed6a537a-d80c-496e-bb61-e4b7bef79c55
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